Exchange & Return Policy
We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased on our online store if the following conditions are met:
- Your name and order number must be sent to firstname.lastname@example.org within 3 days from receipt of delivery
- Product is in sellable condition with its original packaging
- Product does not fall under non-exchangeable category (refer to list below)
- You are exchanging for something of same or lower value
To exchange an item, please bring it to Fronds Pte. Ltd. at 170 Upper Bukit Timah Road, #14-04 Bukit Timah Shopping Centre, Singapore 588179 with the original packaging.
Terms & Conditions for exchange:
- Exchange for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
- Valid for one-time exchange only.
- If an exchange needs to be done, customers have to pay for standard delivery fee if you do not call in in person.
- Customers have to bear the cost of shipping products back to our premises at 170 Upper Bukit Timah Road, #14-04 Bukit Timah Shopping Centre, Singapore 588179
Non-exchangeable items include:
- Plants (including terrariums)
- Inner wear / Swimwear
- Altered/Customised items
- Baby products
- Beauty & Grooming products
- Pet clothes and accessories
- Bean bags
- Sale items
- Made-to-order items
We are happy to offer returns within 7 days for any defective items that you have purchased on our online store at Fronds.com.sg
Do send us the photos of the defect(s) within 3 days from receipt of delivery, to email@example.com in order for us to facilitate your return request as our team must first receive and access the defect or damage.
Terms & Conditions for returns:
The value of returned product(s) will be credited to you via the same credit card used to make the payment, cash (bank transfer) or store credits, whichever you prefer.